Allow to air dry before reassembling the drive. Dampen a cotton or foam swab in 91%+ isopropyl alcohol.X Research source More commonly, dust or grime is causing issues, in which case you can clean it: Minor scratches shouldn't cause problems, but deep scratches could require professional treatment. X Research source Continue disassembly until the entire, round drive and surrounding areas are visible. Some game console faceplates can be removed using pressure from your fingers, but do not apply force unless a guide to your specific model recommends this. Disassemble the drive using a screwdriver.If you're prepared to take the risk, follow these steps: If your device is still under warranty, be aware that this will likely void any chance of getting a replacement or free repair from the manufacture. If the steps above don't work, and you don't want to take the drive to a professional repair shop, you'll need to disassemble the drive and clean the lens. This error is extremely uncommon, but that doesn't mean that it can't happen.Clean the lens. Ian asked GAME how common the error was, and out of the 133 consoles sold by GAME, 3 people reported the same error as Ian. Have another fix that worked for your Xbox One disc drive? Please report it in the comments! Fail Rates Luckily for Ian, GAME support was responsive and friendly and sent him a replacement console (he bought it from GAME) right away. So far, there's only one reported fix that works - you guessed it: Returning the console. Have you tried an Xbox One fix that failed? Tell us and we'll add it to the list! Fixes that Work unfortunately, the alleged solution didn't work either. Ian contacted GAME customer support, and they told him to put the console upside down with a disc inside of it to fix the error. Of course, that solution doesn't work and there's only so much that one can do to try and fix the problem. Microsoft support has told people with the error to clean the disc off and put it back in the console. Lo and behold, the sound emerged from the console again and the same message appeared. Afterwards, he put a Blu-Ray disc into the Xbox One to see if the error would pop up again.
The disc was completely fine and undamaged. A few agonising seconds later and a message popped telling me the console could not read the disc."Īfter the message popped up on the screen, he ejected the disc to see if there were any physical issues with the disc.
Select the Clear persistent storage option. It sounded like those clackers you get to put on the back of bicycle tyres to make them sound a bit like a motorbike. Open the Xbox One Settings, go to Devices & streaming, and choose Blu-ray. Then I popped a disc into the drive to start installing it and that's when I heard the noise. Kinect was working beautifully, the interface was slick and easy to navigate. "I unwrapped it, plugged it in and fired it up.
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